Conversations

Username Password

Old Port

Accounts

All conversations

Select a conversation to read it.
Claim it to reply as a person.

Conversation

Suggested draft · unverified, written from the visitor's own messages. Read it before sending.

Enter sends, Shift and Enter makes a new line.

Sites

Site key (cannot be changed later) Lowercase letters, numbers and hyphens. This is what the widget sends as data-site.

Business name

Domain

Contact email

Phone (optional)

Assistant name

Accent colour

Status

Opening greeting (optional) Replaces the whole first line the visitor sees when they open the chat.

Working hours (optional) The assistant stops implying somebody is waiting outside these.

Handover message (optional)

Notification email (optional) Emailed when a visitor asks for a person. Needs the WEB3FORMS_KEY secret set on the Worker; without it this address is stored and nothing is sent.

Facts the assistant may use The assistant answers only from this. It refuses to invent anything outside it, and corrects visitors who state something contradicting it.

Extra rules (optional)

Embed on the site

Paste before the closing body tag. Host opuae-chat.js on that site, or point src at a copy of it.

Settings

Your account

Display name What other agents see beside a conversation you have taken over.

Change password

Current password

New password

Repeat new password

At least 12 characters. Your password never leaves this browser: it is turned into a key here and only the key is sent. Changing it signs out every other device, which is the point of changing it.

Sessions

Signs out every browser and phone signed in as you, including this one, then signs this one straight back in. Use it if you have signed in somewhere you no longer trust.

The assistant

The assistant's name, greeting, working hours and handover message are set per site, because they differ between them. Open Manage sites and edit the site you want.